FAQs

Do you have a question about the Neos Kosmos Shop? Chances are, there is an answer here.

How long will it take to ship my order?

Small orders (1-10 items) will be ready to ship within 5-8 business days.

Larger orders will take a little longer.

Contact us for an estimate if you're in a particular hurry and we'll do our best to accomodate.

Do I get a discount if I’m a NK subscriber? 

Absolutely! Subscribers are entitled to a lifetime discount in the NK Shop. Head over to https://neoskosmos.com for details.

Do you offer gift vouchers?

Yes we do! You'll find them here.

Do you offer gift wrapping?

No, we don't offer gift wrapping.

I have only received part of my order, when will I receive the complete order?

We use multiple fulfilment partners for delivery. Items will ship as they are ready by each partner.

Where is my item?

We aim to ship items in a timely manner.

If you purchased with standard shipping, we won't have any tracking information for your order.

If you would prefer tracking please use the Express Post option at checkout.

Unfortunately we can't control unforeseen shipping delays with Australia Post or other shipping partners.

What are your T-Shirts like?

Our T-Shirts are premium tees from AS Colour, printed in Melbourne, Australia.

What if my mug breaks in transport? Will you send me a new one?

Although the carriers we use ensure the utmost safety, we aren't responsible for damage caused during transit.